Virtual Visits are a new option for you or your family to access quick, convenient health care when and where you choose. Patients with non-emergency symptoms (e.g., sore throat, pink eye, sinus infection, fever, cough, rash, etc.) now can access on-demand, high-quality care 24/7 using this service via desktop or mobile app. Connect with a physician in real time to receive a diagnosis, treatment plan, and prescription as needed. CareMount Medical patients will have a copy of their visit included in their medical record.
|To use your phone or tablet: download the CareMount 24/7 mobile app from Google Play or the App Store.|
|To use your computer go to https://www.caremount247.com
Select Virtual Visits. Your computer must have internet camera or webcam, and speakers to make this work.
Our doctors can treat many medical conditions, including:
Can my eligible minor child use Virtual Visits?
Minor children up to age 11 can receive care through Virtual Visits. A parent or legal guardian must participate in the consultation between the physician and a minor child.
How to decide if a Virtual Visit is the right care for my child?
Virtual Visits are not intended to replace your primary care physician. Children who present fever, urinary symptoms, inner ear infections, and strep must be referred to their pediatrician, the nearest CareMount Urgent Care location, or emergency department for clinical evaluation and care.
If the provider recommends that I see a specialist or primary care physician, do I still pay for the visit?
Yes. Like seeing any provider, if you or your child is referred to another provider, the consultation fees still apply
How can I get additional help with Virtual Visits?
For questions or assistance on the CM 24/7 Virtual Visits app please call 855-549-2214.
Need Assistance? Please be aware, you must be at least 18 years of age to use the service, or have a parent with you online.
Call: 855-549-2214 | Email: firstname.lastname@example.org