Patient Resources

Virtual Visits

Virtual Visits are a new option for you or your family to access quick, convenient health care when and where you choose. Patients with non-emergency symptoms (e.g., sore throat, pink eye, sinus infection, fever, cough, rash, etc.) now can access on-demand, high-quality care 24/7 using this service via desktop or mobile app. Connect with a physician in real time to receive a diagnosis, treatment plan, and prescription as needed.  CareMount Medical patients will have a copy of their visit included in their medical record.

Sign up for Virtual Visits!

1. Download the app:

pastedGraphic.png To use your phone or tablet: download the CareMount 24/7 mobile app from Google Play or the App Store.

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pastedGraphic_3.png To use your computer go to https://www.caremount247.com

Select Virtual Visits. Your computer must have internet camera or webcam, and speakers to make this work.

2. Create your Account:

  • Follow the prompts to setup your profile. Your information is stored securely for all future visits.

 3. Join your visit:

  • Log into your CareMount 24/7 account at least ten minutes before your scheduled visit.
  • Select MY VISITS.
  • Review questions.
  • Your doctor will join you at the time of your visit.

pastedGraphic_4.pngGet The Care You Need

Our doctors can treat many medical conditions, including:

  • General Health
    • Acne
    • Allergies
    • Constipation
    • Cough
    • Diarrhea
    • Ear Problems
    • Fever
    • Flu
    • Headache
    • Insect Bites
    • Nausea
    • Pink Eye
    • Rash
    • Respiratory Problems
    • Sore Throats
    • Urinary problems/UTI
    • Vomiting
  • Pediatric Care
    • Cold or Flu
    • Constipation
    • Nausea
    • Pink Eye
    • Vomiting

Features

  • Live video or phone visits for adults and children
  • Evaluation by board-certified physicians
  • Online credit card payment
  • $99 per E-Visit
  • Ability to reserve place in line
  • Secure, encrypted platform
  • With your consent, we’re happy to provide information about your visit to your primary care physician.

Using Virtual Visits for Minors

Can my eligible minor child use Virtual Visits?

Minor children up to age 11 can receive care through Virtual Visits. A parent or legal guardian must participate in the consultation between the physician and a minor child.

How to decide if a Virtual Visit is the right care for my child?

Virtual Visits are not intended to replace your primary care physician. Children who present fever, urinary symptoms, inner ear infections, and strep must be referred to their pediatrician, the nearest CareMount Urgent Care location, or emergency department for clinical evaluation and care.

If the provider recommends that I see a specialist or primary care physician, do I still pay for the visit?

Yes. Like seeing any provider, if you or your child is referred to another provider, the consultation fees still apply

How can I get additional help with Virtual Visits?

For questions or assistance on the CM 24/7 Virtual Visits app please call 855-549-2214.

 

Need Assistance? Please be aware, you must be at least 18 years of age to use the service, or have a parent with you online.

Call: 855-549-2214  |  Email:  lpsupport@teladoc.com