Virtual Visits – Mobile Device

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Mobile Instructions

Download the CareMount 24/7 App

Download the CareMount 24/7 app on your smart phone or tablet. Go to the Google Play or App Store.

Download the CareMount 24/7 App - App Store Download the CareMount 24/7 App - Google Play

Download CareMount 24/7 App

Register your account

one

Select the option Register Your Account.

Select the option Register Your Account.

two

Please enter your First Name/Last Name AS IT APPEARS ON YOUR INSURANCE CARD and Date of Birth.

Please enter your First Name Last Name AS IT APPEARS ON YOUR INSURANCE CARD and Date of Birth.


three

You will see a question, “Are you a CareMount patient?” The answer “yes” will be filled-in for you. Click “Continue“.

You will see a question, Are you a CareMount patient? The answer yes will be filled-in for you. Click Continue.


four

You will get a message saying “Welcome to CareMount 24/7“. Press “OK“.

You will get a message saying Welcome to CareMount 24/7. Press OK.
On the next screen enter your email and create a username and password (must be 8 characters long).

Check the boxes to accept “Terms and Conditions“, as well as the “Privacy Policy“. When all required fields have been entered, the “REGISTER YOUR USERNAME” button will become available.

On the next screen enter your email and create a username and password (must be 8 characters long). Check the boxes to accept Terms and Conditions, as well as the Privacy Policy. When all required fields have been entered, the REGISTER YOUR USERNAME button will become available.


five

If this email address is being used by another person in your home, you will get a message stating so. Click “Continue“.

If this email address is being used by another person in your home, you will get a message stating so. Click Continue.


six

(REQUIRED) The next screen required you to select 2 security questions. Click “Next” when done.

(REQUIRED) The next screen required you to select 2 security questions. Click Next when done.


seven

On this screen enter the required fields and click “Next” when done:
(Height, Weight, Address, City, State, Zip, Phone Number, and Gender)

On this screen enter the required fields and click Next when done
 

(Height, Weight, Address, City, State, Zip, Phone Number, and Gender)


eight

On the last screen, you will need to enter your “Medical Information“. Please answer the “Social History” questions, click “Done” when you finish.
(If you do not answer the “Social History”, you will get a message telling you to fill them out.)

On the last screen, you will need to enter your Medical Information. Please answer the Social History questions, click “Done” when you finish. (If you do not answer the Social History, you will get a message telling you to fill them out.)


nine

You will now be on the CareMount 24/7 screen. Call 1-833-525-0221 (Mon-Fri 8-6 and Sat 8-5) to book an appointment with a CareMount Scheduler or book online.

Schedule your visit

You must call 1-833-525-0221 (Mon-Fri 8-6 and Sat 8-5) or book online to schedule a visit. Once you have booked an appointment with a CareMount provider, your scheduled visit will appear on the screen.

Open confirmation email from CareMount 24/7

  1. After you schedule your appointment, you will receive an email confirmation from CareMount 24/7.
  2. Click “CONFIRM”.
  3. You’re DONE!

Confirmation Email

Day of your scheduled Virtual Visit

Secure a well-lit, quiet room. A STRONG INTERNET CONNECTION is necessary. Make sure your volume is turned up and your microphone is on. Make sure you are not blocked from getting on the internet when you start your visit.

Before your visit, check that your camera and microphone are enabled. If not follow these instructions.

iOS (iPhone, iPad)

Settings > Privacy > Camera >Enable CareMount 24/7

iOS Camera

Android

android settings


one

Log in to the CareMount 24/7 app on your mobile device or CareMount 24/7 on your computer 15 minutes prior to your appointment.

Log in to the CareMount 24/7 app on your mobile device or CareMount 24/7 on your computer 15 minutes prior to your appointment.

two

Do not click “Request a Visit.” If you do, an ALERT will pop-up prompting you to cancel and schedule a visit with your provider.

Do not click Request a Visit. If you do, an ALERT will pop-up prompting you to cancel and schedule a visit with your provider.

three

Click “YES” when prompted to connect to a scheduled visit.
You will see your appointment arrive shortly on our screen. DO NOT click “Request a Visit”.

Click YES when prompted to connect to a scheduled visit. You will see your appointment arrive shortly on our screen. DO NOT click Request a Visit.

four

Click “CONNECT” under “Upcoming Visits” to Open Your Appointment.

Click CONNECT under Upcoming Visits to Open Your Appointment.

five

When asked: “Where will the visit take place?” Select “New York“.
Click “VIDEO” under “How would you like to connect?”. Click “CONTINUE“.
Skip adding “medication information.

When asked: Where will the visit take place? Select New York. Click VIDEO under How would you like to connect?. Click CONTINUE. Skip adding medication information.


six

See your provider at the time of your scheduled visit.
Coronavirus Information

Coronavirus Information

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Schedule an In-Person Visit

Schedule an In‑Person Visit

CALL YOUR PROVIDER