Virtual Visits – Desktop

🖨 Print these instructions

Desktop Instructions

Register your account

one

Visit www.caremount247.com and select the option “Register Your Account“.

Visit www.caremount247.com and select the option Register Your Account.

two

Please enter your First Name/Last Name AS IT APPEARS ON YOUR INSURANCE CARD and Date of Birth.

You will see a question, “Are you a CareMount patient?” The answer “yes” will be filled-in for you. Click “Continue“.

Please enter your First Name, Last Name AS IT APPEARS ON YOUR INSURANCE CARD and Date of Birth. You will see a question, Are you a CareMount patient? The answer yes will be filled-in for you. Click Continue.


three

Enter your email and create a user name and password (which must be 8 characters long).
Check the box to certify that you have read and understand the “Terms and Conditions” and “Privacy Policy“.

 

Enter your email and create a user name and password (which must be 8 characters long). Check the box to certify that you have read and understand the Terms and Conditions and Privacy Policy.


four

If this email address is being used by another person in your home, you will get a message stating so. Click “Continue“.

If this email address is being used by another person in your home, you will get a message stating so. Click Continue.


five

(REQUIRED) The next screen requires you to select 2 security questions. Click “Next” when done.

(REQUIRED) The next screen requires you to select 2 security questions. Click Next when done.


six

On this next screen enter your address (City/State/Zip).

On this next screen enter your address (City, State and Zip).


seven

This next screen asks for your phone number, which is optional.

This next screen asks for your phone number, which is optional.


eight

Next enter your weight and height, gender, preferred language and if you require an impaired hearing service.

Next enter your weight and height, gender, preferred language and if you require an impaired hearing service.


nine

Next you will be asked about your medical history. THE ONLY REQUIRED STEP IS TO FILL OUT THE SECTION LABELED SOCIAL HISTORY, WHICH IS VERY IMPORTANT.

Next you will be asked about your medical history. THE ONLY REQUIRED STEP IS TO FILL OUT THE SECTION LABELED SOCIAL HISTORY, WHICH IS VERY IMPORTANT.


ten

Follow the steps to complete your registration. Once you are registered, you will receive a “welcome” email from CareMount 24/7. Then it is time to schedule your visit by calling or scheduling online.

Follow the steps to complete your registration. Once you are registered, you will receive a welcome email from CareMount 24/7. Then it is time to schedule your visit by calling or scheduling online.

Schedule your visit

You must call 1-833-525-0221 (Mon-Fri 8-6 and Sat 8-5) or book online to schedule a visit. Once you have booked an appointment with a CareMount provider, your scheduled visit will appear on the screen.

Open confirmation email from CareMount 24/7

  1. After you schedule your appointment, you will receive an email confirmation from CareMount 24/7.
  2. Click “CONFIRM”.
  3. You’re DONE!

Confirmation Email

Day of your scheduled Virtual Visit

Secure a well-lit, quiet room. A STRONG INTERNET CONNECTION is necessary. Make sure your volume is turned up and your microphone is on. Make sure you are not blocked from getting on the internet when you start your visit.

one

Log into CareMount 24/7 on your computer 15 minutes prior to your appointment. 

Log into CareMount 24/7 on your computer 15 minutes prior to your appointment.

two
DO NOT CLICK “REQUEST A VISIT”“.
DO NOT CLICK REQUEST A VISIT

three

Click “Connect” to connect to your scheduled visit.

Click CONNECT to Open Your Appointment.

four

When asked: “Where will the visit take place?” Select “New York“.
Click “VIDEO” under “How would you like to connect?”. Click “CONTINUE“.
Skip adding “medication information.

When asked: Where will the visit take place? Select New York. Click VIDEO under How would you like to connect?. Click CONTINUE. Skip adding medication information.

five

See your provider at the time of your scheduled visit.
Coronavirus Information

Coronavirus Information

LEARN MORE

Schedule an In-Person Visit

Schedule an In‑Person Visit

CALL YOUR PROVIDER