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Our Patient Portal will allow us to communicate important information to you including:
NOTE! Bill pay is NOT done through the Patient Portal. Visit and bookmark Pay Your Bill for this feature.
CLICK HERE TO VISIT THE PATIENT PORTAL
A friendly Patient Portal Representative can:
*Help you enroll
*Answer questions regarding using the portal
*Help you solve problems with the portal
Hours: 9:00 a.m. to 4:00 p.m. Monday-Friday
Call us! Patient Portal Help Line: (914) 242-1555
CLICK HERE TO PAY YOUR BILL ONLINE
Patient Portal is a secure central location where you can view and request the following:
NOTE! Bill pay is NOT done through the Patient Portal. Visit and bookmark Pay Your Bill for this feature.
How to download messages
1. Log into your patient portal account
2. Hover over the “Mail” tab and select “Export Messages”
3. Select the following:
4. Enter the desired date range
5. Click “Download Messages”
6. Click “OK” when the confirmation message appears.
7. Downloaded messages are saved to the “Downloads” folder on your computer.
To download Documents, Medications, or your Personal Health Record, change the Type selection in step 3, then repeat steps 4-7.
First time users log in information
If this is your first time logging into the patient portal, please refer to the information below for help logging on.
To visit the Patient Portal click here:
As a patient, you are already enrolled as a member and do not need to click on Enroll Now.
Please use the following information to log in:
Upon sign-on, you will be prompted to change your password and security question.
If you experience any difficulty logging on, please contact 914-242-1555 for assistance.
What Devices can I use to access Patient Portal?
You can access Patient Portal on
The Inbox is where you will receive communication from your healthcare professional(s). For example, if you request medical record information, you will be notified in your inbox that it is ready to download or view through the portal.
You will also receive electronic notification that your statement is available.
Other items you will see in your inbox:
How do I request my Medical Record?
Or
Do I have to download my Medical Record document?
No, but it is easier to read and understand the information received.
Understanding your Medical Record information
The research center is a link to Health Wise. Health Wise is a Accredited Health website. They provide health information and patient education. You can search through Interactive Tools, Health Topics, Learning Centers or browse through other health information.
You can view your history of visits to the CareMount Medical Patient Portal as well as any time information was sent to your CareMount Medical Patient Portal account.
Can I schedule an appointment online within the Patient Portal?
Appointments can be scheduled online on our secure booking site. You may also click the SCHEDULE ONLINE button which appears on the top banner of every page of our CareMount website to access online appointment scheduling.
Why can’t I make a payment on my account?
If you do not have a current statement showing a balance owed, then the system will not allow you to make a payment through the portal.
I received a statement in the mail, but I can’t see it on the portal
After a patient registers for the portal for the first time, they have to wait one billing cycle before a statement will appear on the portal. You are welcome to call our Patient Assistance line 844-279-5734 and request and on-demand statement for sooner access.
Why can’t I see the payment I made through the portal or why hasn’t my balance changed?
Payments and balances are updated in 7 business days.
Visit Caremount.mysecurebill.com to pay your bill online.
Can I post more than one payment at a time?
Currently the system allows only one payment per statement cycle for each account.
In order to have a payment voided, you must call CareMount Medical Patient Assistance at 844-279-5734 to request the payment be voided on the same day that it was made on the portal.
How do I add a dependent to my account on the portal?
Please contact our Patient Assistance Department at 844-279-5734 to have a dependent added to your account on the portal.
If you have any questions regarding your medical information, you should contact your physician.