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Frequently Asked Questions



Common practice-related questions

How do I select a physician at CareMount Medical?
We recommend that all patients select a Primary Care Physician (PCP) at CareMount Medical. PCPs include internists, pediatricians, family practitioners and obstetricians / gynecologists. Your PCP is generally the first person you see for a regular physical exam or for a health problem. He or she will become familiar with your medical history, and will help you maintain health and wellness. He or she will also coordinate care with other physicians as needed.

At CareMount Medical, there are a number of primary care physicians to choose from. Ideally, you should take time to choose a primary care physician that is most compatible with you. To get started, please go to our Physician Directory If you would like more information, just call our Physician Referral Services:

Internal Medicine: 914-242-1370
Pediatrics: 914-242-1340
All Other Departments: 914-242-5630

If you are a member of a managed care plan, please call them to let them know whom you have selected as your PCP.

Which health plans are accepted at CareMount Medical?
We provide care for patients with traditional health insurance, managed care plans, Medicare and for patients who pay out of their own pocket. You may find out the different plans with which our physicians participate by calling CareMount Medical’s Billing Department at 844-279-5734 or by visiting our Insurances page.

How will I be billed?
Managed care co-payments and payments for non-covered services are expected when services are provided unless other arrangements have been made. If you are to be billed, you will receive a monthly billing statement that lists all charges incurred since your last statement. Payments received from you or your insurance company and any balance due will be indicated. We accept Visa, MasterCard and American Express.

If you wish, we can submit charges directly to your primary insurance company. If you have a managed care plan, you will only receive a statement if you have an outstanding co-payment or if you have received services not covered by your plan.

If you have any questions about your statements, please e-mail our Billing Representative at or call 844-279-5734.

Is CareMount Medical a participating Medicare provider?
Yes. If you have questions regarding Medicare coverage of treatments and services, call our Medicare Representative at 844-279-5734. For more information, you may wish to contact Medicare directly at 1-800-MEDICARE (1-800-633-4227). Or, click here to visit their website:

How do I schedule an appointment?
When you call, please inform us of the name of your health insurance plan, and any changes that have taken place since your last visit. It is helpful to have your insurance card and a calendar handy when making your appointment.

When you come for your appointment, please make sure you have your current insurance card. It is also helpful if you bring a list of all prescription or over-the-counter medications you are taking and any allergies that you have.

In an effort to accommodate all of our patients and optimize appointment availability, it is the policy of CareMount Medical that all scheduled appointments require a 24 hour cancellation notice.  Please be advised, in the event you are unable to keep your appointment and do not provide the proper cancellation notice a fee will be charged.

Please note, no fee will be charged for missed appointments due to inclement weather.

Online Scheduling 

Our online appointment platform enables you real-time, self-scheduling by connecting into your doctor’s calendar from the CareMount Medical website. You can access the system 24/7 from the convenience of your home or mobile device without having to call to make an appointment — which is a tremendous benefit for you. Schedule your appointment online.

How are my medical records kept?
We establish one medical record for our patients that include all pertinent details about your care including records and results of tests. This record is available to all CareMount Medical physicians at all times, resulting in greater continuity in your care. All medical records are completely confidential and are not used outside of our Group without your permission.

When is the best time to reach my physician for questions?
Most physicians have regularly scheduled periods in which they return patient calls. When you see your physician, ask about the best time to call. Or you may ask the nurses in your physician’s department.

Will I get to see my primary care physician at every visit?
It is important that there is continuity in your care and that your primary care physician gets to know you well. You will almost always meet with your primary care physician. If for some reason you primary care physician is not available, another CareMount Medical physician in the same department will see you.

What if I am not feeling well and need to see a physician immediately?
Unless it is a “911” emergency, please call 914-241-1050 24 hours a day and ask for your physician. You can also call your physicians office.

What should I do in an emergency?
Minor Emergencies
For minor emergencies such as fractures, wounds that need suturing, etc. call 914-241-1050. State clearly that this is an emergency. We can generally provide care in our office for these conditions during regular hours. Even after hours, we recommend that you call your CareMount Medical physician to discuss minor injuries and where they would best be treated.

Life Threatening Emergencies
Call “911” for a life threatening emergency such as a major accident or a sudden and severe illness. If you go to an Emergency Room, tell the physician treating you the name and number of your CareMount Medical physician. We will then do whatever possible to help coordinate your treatment and help to meet your immediate needs.

What if I want to see a specialist?
If you have traditional insurance, you may make an appointment directly with a specialist. However, it is always a good idea to consult your Primary Care Physician (internist, pediatrician, obstetrician / gynecologist) first. HMO or managed care insurance plans generally require you to consult your Primary Care Physician to obtain a referral before seeing a specialist.

What is CareMount’s policy on pets and service animals in facilities?
Pets are not allowed in CareMount’s facilities. Service animals trained to provide assistance to individuals with disabilities are permitted.