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COVID-19 Information and Updates

All Urgent Care locations are experiencing extremely high volume and wait times due to widespread increases in COVID-19 infections.
Website wait times have been disabled at this time.

Expect up to 5 days for results of the routine RNA Nasal Swab Test. Rapid testing is NOT routinely available. For more information, click here.

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COVID-19 Testing

Results of the routine RNA Nasal Swab Test may take up to 5 days.  Rapid testing is NOT routinely available.  Due to widespread increases in COVID-19 infections, wait times for testing at our Urgent Care locations can be extensive.   

Source: Centers for Disease Control and Prevention (CDC)

Click Here for Guidance on Testing

What tests does CareMount offer for COVID-19? 

CareMount Medical offers the Antibody test (blood draw) and the RNA test (nasal swab) for COVID-19. At this time, testing is one of most important things we can do to contain and prevent the spread of the virus. The true advantage of both of these diagnostic tests is that we will try to use them to break the chain of transmission and have a clearer picture of the spread of the virus.

Antibody test (blood draw)

This test tells you whether you have been exposed to the virus, and whether your body has reacted to the virus. Unfortunately, it does not tell you if you are immune to the virus. You cannot use this test to get out of quarantine. If this antibody test shows that you may have a recent infection, you will need the RNA nasal swab to confirm that.  Rest assured, CareMount’s antibody testing is performed on an FDA approved, highly reliable analyzer. We do not use the 5-minute kits that provide questionable results. More FAQ’s about the Antibody Test can be found here.

RNA  test (nasal swab)

This test starts with a soft swab that is rubbed in both of your nostrils.  It does not require that the swab be plunged deeply into your nose.  For everyone’s safety, you may be asked to rub the swab around your own nose. This test provides evidence that the virus is presently in your body.  It may tell you that you have an active COVID-19 infection, or that the virus is being carried in your body. It may also mean that you are infectious. RNA tests are used to directly detect the presence of an antigen (parts of the virus), rather than the presence of the body’s immune response, or antibodies.

The RNA nasal swab test is unfortunately a limited resource.  The outbreaks seen in many states are severely impacting how long it takes to get results.  It generally takes up to 5 days.  All results will be communicated by your provider’s office to discuss what the results mean and any next steps.  Please note that by law, all results are reported to the NYS Department of Health, or the NYC Department of Health and Mental Hygiene.

If your RNA test is positive, you will need to be in isolation.   Anyone in close contact with you will be required to be in quarantine for 10 days as a precaution.  Your local Department of Health will be in contact with you. If this is not your first positive RNA test (you have tested positive before), you may not require isolation.  Discuss that with your provider.

The COVID-19 RNA nasal swab test is sometimes referred to as a PCR (Polymerase Chain Reaction).  Not all highly accurate COVID-19 RNA tests are PCR’s.  PCR is one type of nucleic acid amplification technique (NAAT).  CareMount, our partner lab Quest, and several local hospitals perform RNA testing that is NAAT, but not PCR.  These analyzers are equal to PCR in accuracy, and are FDA approved.

Some camps and schools are under the mistaken belief that the only reliable RNA test is PCR.  All reliable COVID-19 RNA nasal swab testing is NAAT, and types of NAAT include PCR.  You may need to inform your school/camp of this. More FAQ’s about the RNA test (nasal swab) can be found here.

Where can I get the tests done?

RNA nasal swab testing and antibody testing can be done in 2 ways:
In office visit – schedule your appointment with your CareMount primary care provider.
or
For non-travel related testing, visit any open CareMount Urgent Care location (no appointment necessary at Urgent Care).  You may be asked to wait in your car when you arrive to maintain proper distancing and safety. You will be evaluated by an urgent care provider to review which test is best for you, and to answer any of your questions about the testing.

To determine which test is right for you, please call your CareMount provider or visit our Urgent Care.  We will discuss which testing is appropriate for you and review your results. Please note that at this time, we cannot accept orders from non-CareMount doctors for the Viral RNA nasal swab testing in our urgent care locations or labs. You are welcome to come to our labs with your non-CareMount doctor’s prescription for antibody testing.

If you need a COVID-19 test to return to work:

  • Routine testing for “return to work” is not available at CareMount Medical Urgent Care locations;
  • Contact your primary care provider or book a virtual visit with a CareMount provider;
  • After your virtual visit, you will be instructed where you can receive testing.

If you travelled outside of New York State already and need to be tested to end quarantine:

  • Contact your primary care provider or book a virtual visit with a CareMount provider;
  • After your virtual visit, you will be instructed where you may receive testing;
  • NOTE: routine COVID testing for travel is not available at CareMount Medical Urgent Care locations.

In the Labs, are sick and well patients separated for COVID testing?

Yes. Our screening process is such that if a patient presents with symptoms of COVID, they will be tested in an area away from our usual lab space. This allows us to keep sick and well patients separated.

Who performs the test?

The Antibody test (blood draw) is performed by our CareMount staff. For the RNA test (nasal swab) your provider will determine if they will perform the test or you will be asked to perform the nasal swabbing yourself, under the supervision of staff.

Will I be able to get the test done outside the office building?

Certain CareMount locations have outdoor and even in-car testing available.  Contact your provider to discuss.

When will I get results?

The RNA nasal swab test is unfortunately a limited resource.  The outbreaks seen in many states are severely impacting how long it takes to get results.  It generally takes up to 5 days.  All results will be communicated by your provider’s office to discuss what the results mean and any next steps.  Please note that by law, all results are reported to the NYS Department of Health, or the NYC Department of Health and Mental Hygiene.

The Antibody test (blood draw) is readily available.  Results should be available within 36 hours of your blood draw.  We want to emphasize that you must be careful with the antibody test results. Having antibodies does not mean that you can stop socially isolating or wearing masks, and it does not mean that you can stop taking precautions against spreading or getting the virus. We do not know if having antibodies will prevent you from getting COVID-19 again. The good news is that having antibodies to the COVID-19 virus may make you eligible to donate plasma.

How much does it cost to get tested?

COVID-19 Antibody and RNA testing is covered by most insurances.
If you do not have insurance the following charges apply:
COVID-19 Total Antibody (blood draw)- Charge $55 per test
If your Total Antibody is positive, you will get a second test called an IgG.  That will also be a $55 charge
COVID- 19 RNA test (nasal swab) – Charge $100

Symptoms of COVID-19

COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness.

It is likely that more than half of all people infected had no symptoms at all. Symptoms that may appear 2-14 days after exposure to the virus:

• Fever
• Chills—with or without shaking
• Cough
• Shortness of breath or difficulty breathing
• Muscle pain or being very achy
• Headache
• Sore throat
• Runny nose
• New loss of taste or smell
• Nausea
• Vomiting
• Diarrhea

If you develop any of these symptoms, get medical attention immediately:

• Trouble breathing
• Persistent pain or pressure in the chest
• New confusion or inability to arouse
• Bluish lips or face

Travel and Quarantine During COVID-19

For the latest NY travel advisory information please CLICK HERE.

For the latest NYS quarantine guidelines CLICK HERE.

If you believe you may have been exposed to the virus, please stay away from others. If you begin to experience symptoms, call your primary care provider or schedule a telehealth visit right away to ask for guidance prior to making an in-person visit. This will help limit exposure to the general public. For more information on what to do if you think you are sick with COVID-19, please visit the CDC’s What to Do If You Are Sick page.

Since the start of the COVID-19 pandemic, the world has undergone a transformation in how healthcare is delivered. We continue to change and improve the way we deliver care. At the heart of these changes is our commitment to provide healthcare that revolves around you.

Plan your next visit. Get support for you and the ones you love.

Check-ups, vaccinations, and follow up visits have likely been delayed during COVID-19.

For our pediatric patients these appointments are particularly important to catch any health issues before they become worse.

For our adult patients who are due for a screening (e.g. mammogram, colonoscopy, ultrasound), lab test, imaging (xray, CT, MRI) or have cancelled a recent appointment you can book appointments now.

Patients should keep up with essential and preventative care to detect any underlying conditions or unmanaged chronic disease that can lead to more serious diseases later on.

Continue to check here for temporary office relocation and radiology hours. At most locations you can schedule appointments online, register for your visit in advance or simply click from the comfort of your home to see your provider.

Virtual Visits

Concerned about COVID-19? See your doctor today. Schedule a Virtual Visit here.

Stay well-informed with COVID-19 resources

Have you been thinking about your healthcare lately and wanting to know what resources CareMount has available? We have many health related topics to choose from and we continue to add new topics all the time. Pick one of our COVID-19 related quick-read blogs here or a non-COVID-19 blog here.


Aptima SARS-CoV-2 assay – Hologic Fact Sheet for Patients

Aptima SARS-CoV-2 assay – Hologic Fact Sheet for Healthcare Providers

VITROS Immunodiagnostic Products Anti-SARS-CoV-2 IgG Reagent Pack Fact Sheet

VITROS Immunodiagnostic Products Anti-SARS-CoV-2 Total Reagent Pack Fact Sheet 

Xpert Xpress SARS-Cov-2-Cepheid Fact Sheet

Biofire COVID-19 Test Fact Sheet