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Patient Resources

CareMount 24/7

Access at Your Fingertips.

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With CareMount 24/7, manage your healthcare conveniently from anywhere, anytime, online.

CareMount 24/7 includes four key technology platforms – online scheduling, virtual visits, patient portal and pre check-in, enabling patients to connect with us 24/7/365.

Online Scheduling 

Our online appointment platform enables you real-time, self-scheduling by connecting into your doctor’s calendar from the CareMount Medical website. You can access the system 24/7 from the convenience of your home or mobile device without having to call to make an appointment — which is a tremendous benefit for you.

Which providers and departments are available?

Most of our specialties are currently available through the portal. More specialty physicians will be rolled-out in phases over the course of the year.


Virtual Visits 

Virtual Visits are a new option for you or your family to access quick, convenient health care when and where you choose. Patients with non-emergency symptoms (e.g., sore throat, earache, pink eye, sinus infection, fever, cough, rash, etc.) now can access on-demand, high-quality care 24/7 using this service via desktop or mobile app. Connect with a physician in real time to receive a diagnosis, treatment plan, and prescription as needed.  CareMount Medical patients will have a copy of their visit included in their medical record.

When you are unable to visit an urgent care location or need a post-operative consult remotely, a virtual visit is the solution. Download our free CareMount 24/7 app to have access to care anytime on your smartphone or tablet. You can also use your computer, and manage your health care from home, at work, or even on vacation for a visit fee of $99 charged to your credit card. Please check with your insurance company directly for possible fee reimbursement.

What are the benefits?

  • Secure, affordable and convenient. Only $99 per visit
  • Patients “meet” with a physician through a video visit for a consultation and diagnosis of minor illnesses, allergic reactions, rashes, injuries, and more
  • There is no travel or parking involved
  • It can save you 2-3 hours per visit
  • Less missed time from work
  • Your complete health history is available to the virtual visit doctor.
  • Convenience of remote patient follow-up after a surgical procedure or monitoring for orthopedic or chronic health problems, like a heart condition or diabetes.
  • Need Assistance? Please be aware, you must be at least 18 years of age to use the service, or have a parent with you online. Call: 855-549-2214  


Patient Portal 

The CareMount Patient Portal allows you to access your medical records, anywhere, anytime and from any device. Looking for Portal FAQ’s? Find them here. 

Please call 914-242-1555 to register for access, Monday to Friday 8:30 a.m. to 5:00 p.m.

What can you do?

  • Request, change or cancel an appointment
  • Communicate securely with their provider
  • Request prescription renewals
  • Manage child/children’s (up to age 11) medical records
  • Receive appointment reminders
  • Download test results and medications
  • View clinical visit summary


Pre Check-in

Pre Check-in is now CareMount’s primary method for patients to check into their appointments.

You will receive a link as part of your appointment reminder, two days ahead of your scheduled appointment to check-in online.

Why Pre check-in?

  • Saves time in the office
  • Is convenient and private
  • Can be done on your personal mobile device at home or in the office
  • Offers more accurate and up-to-date health history information
  • Allows you to make payments, set up payment plans and place a credit card on file

Upon your arrival to the office, please remember to check in with the front desk to complete the registration process prior to your scheduled appointment time.

To reschedule your appointment, please contact your provider’s number listed above, 24 hours before your visit. In the event you do not give adequate notice and do not show for your appointment, a fee will be charged.

Please remember, your provider will not see any of this information until you get to the office! 

If you are experiencing any sort of emergency, call 911.  Do not rely on the Pre check-in questionnaire for urgent medical attention.