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Important Alerts:

Carmel Urgent Care: New registrations for routine COVID-19 testing  at our Carmel Urgent Care location, today, November 25th, are closed as of 1:15pm. Registrations for all other medical issues are open.

All Urgent Care locations are experiencing extremely high volume and wait times due to widespread increases in COVID-19 infections.
Website wait times have been disabled at this time.
Expect up to 5 days for results of the routine RNA Nasal Swab Test. Rapid testing is NOT routinely available. For more information click here.

Thanksgiving Eve and Thanksgiving Day Hours 

Coronavirus Updates

For other alerts CLICK HERE

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Patient Resources

Care Coordinator Program

care coordinator

About The Care Coordinator Program

A Care Coordinator or Patient Care Coordinator empowers patients to actively participate in improving their own healthcare through personalized care that targets each patient’s specific healthcare issues and needs. Our Care Coordination Team works with individual patients with chronic illnesses with the goal of improving their health conditions, developing care plans, and helping you to better understand your health condition(s). The Care Coordinator will work closely with your doctor and can be a valuable resource in helping you with a wide variety of issues. They also can help you keep your independence while you deal with an illness or injury.

How can I work with a Care Coordinator?

Your doctor will refer you to the Care Coordination staff if he/she feels they can help you with your specific healthcare needs. Once the referral is received, a coordinator will contact you to discuss how they can assist you. The coordinator will also continue working with your physician to develop and implement ongoing treatment plans tailored specifically to your individual needs.

A Patient Care Coordinator will:

  • Contact you to learn more about your health status.
  • Be a resource when you are discharged from the hospital to your home, a skilled nursing facility, or other healthcare facility.
  • Contact you when you are in the hospital to make sure you fully understand all of your discharge instructions and changes in your medication.
  • Provide education about your diagnosis and any medications you are on.
  • Provide wellness education to help you live a healthier lifestyle.
  • Help you find Durable Medical Equipment or home healthcare services.
  • Assist with scheduling follow-up appointments and arranging transportation.

If you would like to speak to someone from our Care Coordination Team about your health care, please contact us.
Main: 845-202-6340 | Scheduling: 845-202-6341 | Fax: 845-202-6215

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