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Billing Information

Pay your bill online
Insurance Plans
Ancillary Providers
Financial Assistance Program
Financial Policy 
Medicare Gynecological Physical
Urgent Care

Uninsured Fees

If you are an uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services.

Patient Portal Help Line: (914) 242-1555

Important Information Regarding Cash Payments – Effective August 1, 2019

Beginning on August 1, 2019, payments to CareMount can be made by paper check, debit, or credit card. We are no longer accepting cash as a payment method. Our cashless system provides the added benefit of increased security and an automatic record of your payment.

If you have any questions, please contact our billing department at:

Important Information Regarding E-Statements – Effective January 1, 2019

In an effort to accommodate all of our patients and optimize appointment availability, it is the policy of CareMount Medical that all scheduled appointments require a 24 hour cancellation notice. Please be advised, in the event you are unable to keep your appointment and do not provide the proper cancellation notice a fee will be charged.

Please note, no fee will be charged for missed appointments due to inclement weather and national emergencies (i.e. COVID-19).

If you have any questions, please do not hesitate to call our Patient Assistance Department at 888-859-9473.

Payment Policy

Our requirements for maintaining your account in good standing are:

  • All charges are due and payable within 30 days of receipt of your statement.
  • If you do not have insurance, or if you are on a payment schedule for a previously unpaid balance, we may ask you to prepay for current services.
  • Regardless of your insurance coverage, you are responsible for the timely resolution of your account balance. If your claims are delayed, please stay in contact with us and your insurance company to expedite processing.

When you send in a payment by personal check, please include the top portion of your billing statement. This helps us process your payment faster. We will charge a $20.00 processing fee if the bank returns your check. For your added convenience, we accept VISA, MasterCard, American Express, Discover and your bank debit card. We now accept payment online; we encourage our patients to go through our online bill pay system.

If you have any questions about your statements, please e-mail our Billing Representative at (please do not email credit card information), or call 888-859-9473.

Financial Services

We understand there are circumstances that may warrant an extended payment plan. To avoid any misunderstandings, we invite early discussion of financial problems. We have payment plans available that require additional financial information. A mutually acceptable resolution to the payment of an account means we will be able to meet your ongoing health care requests and needs.

Billing Statements

Statements are sent to you on a monthly basis. Your initial statement will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.

If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full. If we are participating providers under your health plan, you will only receive a statement from us for non­covered services once your plan has processed your claim.

Billing Errors

If you think your bill is wrong, or if you need more information about a transaction, write to us within 60 days. We have an obligation and a desire to respond to your inquiry as rapidly as possible. We will correct any error and resubmit your billing, if necessary.

NOTE: CareMount Medical fees are based upon the types of services provided and are competitive for this area. Our fees are public information and, when requested, we will supply you with a range of fees for particular services such as office visits, lab, x-ray or an estimate of charges for surgical procedures. To request an estimate of charges, please contact Patient Assistance at 888-859-9473, but please keep in mind that your physician may order additional tests, which will increase your cost.