Patient Portal Help Line: (914) 242-1555
In an effort to accommodate all of our patients and optimize appointment availability, it is the policy of CareMount Medical that all scheduled appointments require a 24 hour cancellation notice. Please be advised, in the event you are unable to keep your appointment and do not provide the proper cancellation notice a fee will be charged.
Please note, no fee will be charged for missed appointments due to inclement weather.
If you have any questions, please do not hesitate to call our Patient Assistance Department at 888-859-9473.
At the Group, we are sensitive to our patients’ needs by not requiring cash at the time of service for most visits (other than co-payments). We can carry out our commitment to provide the highest quality of medical care necessary only when there is a mutual understanding of each others” expectations. Our requirements for maintaining your account in good standing are:
When you send in a payment by personal check, please include the top portion of your billing statement. This helps us process your payment faster. We will charge a $20.00 processing fee if the bank returns your check. For your added convenience, we accept VISA, MasterCard, American Express, Discover and your bank debit card. We now accept payment online; we encourage our patients to go through our online bill pay system.
If you have any questions about your statements, please e-mail our Billing Representative at firstname.lastname@example.org (please do not email credit card information), or call 888-859-9473.
We understand there are circumstances that may warrant an extended payment plan. To avoid any misunderstandings, we invite early discussion of financial problems. We have payment plans available that require additional financial information. A mutually acceptable resolution to the payment of an account means we will be able to meet your ongoing health care requests and needs.
Statements are sent to you on a monthly basis. Your initial statement will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.
If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full. If we are participating providers under your health plan, you will only receive a statement from us for noncovered services once your plan has processed your claim.
If you think your bill is wrong, or if you need more information about a transaction, write to us within 60 days. We have an obligation and a desire to respond to your inquiry as rapidly as possible. We will correct any error and resubmit your billing, if necessary.
NOTE: CareMount Medical fees are based upon the types of services provided and are competitive for this area. Our fees are public information and, when requested, we will supply you with a range of fees for particular services such as office visits, lab, xray or an estimate of charges for surgical procedures. Please keep in mind that your physician may order additional tests, which will increase your cost.