Frequently Asked Questions
Here you will find answers to some of our most common patient questions. Remember that our staff is always here to help. Please call our patient service representatives at 914-241-1050 for assistance.
- Did CareMount Medical used to be Mount Kisco Medical Group?
- How do I select a physician at CareMount Medical?
- Which health plans are accepted at CareMount Medical?
- How will I be billed?
- Is CareMount Medical a participating Medicare provider?
- How do I schedule an appointment?
- How are my medical records kept?
- When is the best time to reach my physician for questions?
- Will I get to see my primary care physician at every visit?
- What if I am not feeling well and need to see a physician immediately?
- What should I do in an emergency?
- Where do I direct concerns about CareMount Medical's compliance with laws or regulations?
- Department Managers Contact Information
Information on the CareMount Medical name change from Mount Kisco Medical Group (MKMG)
Yes, Mount Kisco Medical Group has changed its name to CareMount Medical, P.C.
We are the same company and people you know
Founded in 1946, we are a community practice dedicated to bringing the best care to our patients close to home. Over the years, we've grown to have a regional presence and national reputation for talent, technology, and quality medical care outside of the immediate Mount Kisco area.
Questions regarding the name change
Why did Mount Kisco Medical Group change its name and logo?
Seventy years after we started, our group has grown to more than 500 physicians and expert healthcare partners. CareMount Medical has 2,800 dedicated employees in over 40 locations throughout the Hudson Valley. Our name and logo reflect a larger presence while emphasizing that we're always centered on you.
When did you change the name and logo?
February 29th, 2016
What else has changed?
As you can see, our website has changed from mkmg.com to caremountmedical.com, and looks a little different to match the new brand.
Will my care or the services I received from MKMG change?
Our team, our locations, and our services remain the same, just with a new name and logo - still bringing the best care to you, close to home!
Will my health insurance stay the same with CareMount Medical
Yes, your insurance will be the same for CareMount Medical as it was with Mount Kisco Medical Group
Will any MKMG locations change or close?
No locations will be changing or closing. In fact, we hope to open some new locations to make your health care even more convenient in the future.
Will the doctors and nurses I see still be here?
Yes, all of the doctors, providers, and dedicated staff of Mount Kisco Medical Group as of the name change will be here for you at CareMount Medical.
Will the billing address change?
None of our business addresses are changing, including the billing address, but bills will be mailed under CareMount Medical instead of MKMG
Other common practice-related questions
How do I select a physician at CareMount Medical?
We recommend that all patients select a Primary Care Physician (PCP) at CareMount Medical. PCPs include internists, pediatricians and obstetricians / gynecologists. Your PCP is generally the first person you see for a regular physical exam or for a health problem. He or she will become familiar with your medical history, and will help you maintain health and wellness. He or she will also coordinate care with other physicians as needed.
At CareMount Medical, there are a number of primary care physicians to choose from. Ideally, you should take time to choose a primary care physician that is most compatible with you. To get started, please go to our Physician Directory If you would like more information, just call our Physician Referral Services:
Internal Medicine: 914-242-1592
All Other Departments: 914-242-5630
If you are a member of a managed care plan, please call them to let them know whom you have selected as your PCP.
Which health plans are accepted at CareMount Medical?
We provide care for patients with traditional health insurance, managed care plans, Medicare and for patients who pay out of their own pocket. You may find out the different plans with which our physicians participate by calling CareMount Medical's Billing Department at 914-242-1388 or by visiting our Insurances page.
How will I be billed?
Managed care co-payments and payments for non-covered services are expected when services are provided unless other arrangements have been made. If you are to be billed, you will receive a monthly billing statement that lists all charges incurred since your last statement. Payments received from you or your insurance company and any balance due will be indicated. We accept Visa, MasterCard and American Express.
If you wish, we can submit charges directly to your primary insurance company. If you have a managed care plan, you will only receive a statement if you have an outstanding co-payment or if you have received services not covered by your plan.
If you have any questions about your statements, please e-mail our Billing Representative at firstname.lastname@example.org or call 914-242-1388.
Is CareMount Medical a participating Medicare provider?
Yes. If you have questions regarding Medicare coverage of treatments and services, call our Medicare Representative at 914-242-1204. For more information, you may wish to contact Medicare directly at 1-800-MEDICARE (1-800-633-4227). Or, click here to visit their website: www.medicare.gov.
How do I schedule an appointment?
When you call, please inform us of the name of your health insurance plan, and any changes that have taken place since your last visit. It is helpful to have your insurance card and a calendar handy when making your appointment.
When you come for your appointment, please make sure you have your current insurance card. It is also helpful if you bring a list of all prescription or over-the-counter medications you are taking and any allergies that you have.
If you must cancel an appointment, please let us know 24 hours in advance so we may give that time to another patient. In the event that you are unable to keep your appointment and do not provide the proper cancellation notice, a $25.00 fee will be charged for office visits/consultations and a $100.00 fee for scheduled procedures.
Please note, no fee will be charged for missed appointments due to inclement weather.
How are my medical records kept?
We establish one medical record for our patients that include all pertinent details about your care including records and results of tests. This record is available to all CareMount Medical physicians at all times, resulting in greater continuity in your care. All medical records are completely confidential and are not used outside of our Group without your permission.
When is the best time to reach my physician for questions?
Most physicians have regularly scheduled periods in which they return patient calls. When you see your physician, ask about the best time to call. Or you may ask the nurses in your physician's department.
Will I get to see my primary care physician at every visit?
It is important that there is continuity in your care and that your primary care physician gets to know you well. You will almost always meet with your primary care physician. If for some reason you primary care physician is not available, another CareMount Medical physician in the same department will see you.
What should I do in an emergency?
For minor emergencies such as fractures, wounds that need suturing, difficulty breathing, etc. call 914-241-1050. State clearly that this is an emergency. We can generally provide care in our office for these conditions during regular hours. Even after hours, we recommend that you call your CareMount Medical physician to discuss minor injuries and where they would best be treated.
Life Threatening Emergencies
Call "911" for a life threatening emergency such as a major accident or a sudden and severe illness. If you go to an Emergency Room, tell the physician treating you the name and number of your CareMount Medical physician. We will then do whatever possible to help coordinate your treatment and help to meet your immediate needs.
What if I want to see a specialist?
If you have traditional insurance, you may make an appointment directly with a specialist. However, it is always a good idea to consult your Primary Care Physician (internist, pediatrician, obstetrician / gynecologist) first. HMO or managed care insurance plans generally require you to consult your Primary Care Physician to obtain a referral before seeing a specialist.
Where do I direct concerns about CareMount Medical's compliance with laws or regulations?
Please call the Compliance Hotline at (914) 242-2700 to report concerns about CareMount Medical's compliance with laws or regulations.
|Mount Kisco - Pediatrics||Judy Meyer, RN||914-242-1334|
Mount Kisco & Northern Westchester Hospital Offices - Internal Medicine
Judy Gallo, RN
|Mount Kisco - OB/GYN||Patti Androsko, LPN||914-242-1214|
Mount Kisco - Cardiology, Dermatology, Plastic Surgery, General Surgery, Vascular Surgery, ENT & Urology
Linda Annutto, RN
Mount Kisco - Neurology, Ophthalmology, Orthopedics, Pain Management, Podiatry, Physical Medicine and Rehabilitation
Sandra Johnson, RN
|Medical Records||Alicia Beardsley||845-790-8963|
|Physical Therapy||Martha Coccaro||914-242-5654|
|Receptionists, Pre-certifications, Referrals and Surgical Scheduling - All Offices||Michelle Whitehurst||914-242-1535|
|Katonah & Somers||Elizabeth Light, LPN||914-864-4528|
|Carmel & Pawling Offices||Debbie Berrios, LPN||845-278-3519|
|Jefferson Valley & Ossining Offices||Nancie Caravello, RN||914-721-7003|
|Putnam Hospital Center Offices||Anne Mahoney, RN||845-940-1714|
|Yorktown Heights & Mahopac Offices||Suzanne Donnelly, RN||914-248-7911|
|Rye Office||Sandra Johnson, RN||914-242-1593|
|Poughkeepsie Oakwood||Terri Peplow||845-432-3939|
|Briarcliff Manor, Croton, Cortlandt, Hudson Valley Hospital Office, & Peekskill||Shellie Carlson, RN||914-468-2284|
|Kingston & Highland||Renee Christiano||845-202-6222|
|Fishkill Westage||Rosemarie Echandy CCMA||845-231-5484|
|Fishkill & Patterson||Christina Epps, RN||845-765-4950|
|Hopewell Junction & PHC OB/GYN||Lorelle Kleman, RN||845-231-5544|
|Fishkill, Poughkeepsie, & Hopewell Junction -Surgical Specialties||Lorrie Rymph, RN||845-516-1205|
|Ophthalmology||Kim Quick, RN||845-592-7724|
|Poughkeepsie Columbia||Carol Skarvinko, CCMA||845-231-5535|
|Rhinebeck, Livingston, & Millerton||Katie Elting, RN||845-202-6045|
|Manager for the Advanced Practice Professionals Program||Janet Costantino RN||914-242-1599|